Get the item you ordered or your money back—it’s that simple.

OurONETOUCHMART Money Back Guarantee applies to virtually everything on our site, and there’s no extra fee for coverage. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. Follow these steps to get your refund.

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Contact Your Seller

If an item hasn’t arrived or isn’t as described, go to My ONE TOUCH MART, select the item in your purchase history, and reach out to your seller.

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Not resolved? Let us know.

If you’ve talked to your seller and the issue still isn’t resolved after three business days, contact us.

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We’ll get your money back. Fast.

You can count on hearing from us within 48 hours.